Refund policy

We only accept returns for items that are damaged, defective, or nonconforming (e.g., incorrect item or quantity received). We do not accept returns for buyer’s remorse, change of mind, or discretionary reasons. You have 30 days after receiving your item to report an issue and request a return.

To be eligible for a return, the item must remain in the same condition that you received it, unused or uninstalled, with original tags or markings, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at iburca@ardic.us with your order details and photos/description of the damage or nonconformity. Approved returns must be sent to the following address:

4180 West 190th Street, Torrance, CA 90504

If your return is approved, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first submitting a claim and receiving authorization will not be accepted.

You can always contact us with any return or claim questions at iburca@ardic.us.

Damages and Inspection Issues

Please inspect your shipment immediately upon arrival. If an item is defective, damaged in transit, or nonconforming, notify us immediately at iburca@ardic.us so we can evaluate the issue and arrange a replacement or refund.

Exceptions / Non-Returnable Items

We do not accept returns on standard items ordered in error, custom products (special orders, custom cuts, or personalized items), clearance items, sale items, or gift cards. Hazardous materials, flammable liquids, or gases are also non-returnable.

Exchanges

If your claim for a damaged or nonconforming item is approved, we will send a replacement unit where available. If a replacement is unavailable, a full refund will be processed.

Refunds

We will notify you once we’ve received and inspected your returned item to confirm the reported damage or nonconformity. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that processing times for your bank or credit card company may vary.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at iburca@ardic.us.